TUDORVALE

Privacy Policy

Last updated: March 2026

1. Who We Are

TudorVale ("we", "us", "our") is a United Kingdom-based IT support and services company. Our registered address is in London, United Kingdom. For any data protection queries, please contact us at info@tudorvale.com.

2. Information We Collect

We may collect and process the following personal data:

  • Contact information — name, email address, phone number, and business address provided when you contact us or request our services.
  • Technical data — IP address, browser type and version, time zone setting, operating system and platform, and other technology identifiers on the devices you use to access our website.
  • Usage data — information about how you use our website and services.
  • Service data — information necessary to deliver IT support, including system configurations, error logs, and account credentials you choose to share with us for the purpose of providing support.

3. How We Use Your Information

We use your personal data on the following lawful bases under UK GDPR:

  • Contract performance — to provide IT services you have requested or contracted us to deliver.
  • Legitimate interests — to improve our services, manage our business, and communicate with you about relevant updates.
  • Consent — where you have opted in to receive marketing communications. You may withdraw consent at any time.
  • Legal obligation — where we are required to process data to comply with applicable law.

4. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our business (such as hosting providers and email services), but only where necessary and under appropriate data processing agreements. We may also disclose your data where required by law or to protect our legal rights.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data where there is no compelling reason for continued processing.
  • Object to processing based on legitimate interests or direct marketing.
  • Request restriction of processing in certain circumstances.
  • Request data portability to receive your data in a structured, commonly used format.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@tudorvale.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. For more information, you may contact us at the email address above.

9. International Transfers

Where we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK data protection law, such as standard contractual clauses or adequacy decisions.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.